Healthcare Service Excellence Blog

This presentation by Willie Jolley CSP, CPAE focuses on 5 major areas: leadership development at every level of the team, change management, team building, customer service that creates a WOW!, and attitude enhancement that focuses on the fact that only those who drive change maximize their potential.  There are consistent, specific strategies that always co-exist with ’5-star’ hospitals.  These steps create an incredible program that mixes leadership, change management, teambuilding, and customer service – all into one program.

More info: http://www.healthcareserviceexcellence.com

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