Healthcare Service Excellence Blog

Join us in New Orleans, Jan 26-28, 2011!

goodberry — Wed, 05 May 2010 21:48:48 +0000

We’ll be following shortly with details, but save the dates.

The conference in 2011 will feature the most focused and impressive lineup of presenters and workshops yet. Plan to be there!

Pat.

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13 Days to the Healthcare Service Excellence Conference

goodberry — Thu, 15 Oct 2009 21:37:28 +0000

As we get closer to the Healthcare Service Excellence Conference, we’re finding the pace of both activity and registrations accelerating.

…don’t be left out!

The 2008 Conference received an overall 5/5 review from delegates, with rave reviews in all categories.

…this year will be better!

If your hospital is wrestling with improving your HCAHPS or patient satisfaction scores…send someone!

Pat Goodberry-Dyck, Conference Chair

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25 Days to the Healthcare Service Excellence Conference

goodberry — Fri, 02 Oct 2009 18:01:17 +0000

…and 2 days left to book your hotel rooms at the Sheraton Music City in Nashville.

Please don’t miss out on this terrific HCAHPS and Value-Based Purchasing -themed conference (The Leadership Factor in Value-Based Purchasing), and book now!

Pat

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27 Days to Go! – hotel block extended until October 5 only!

goodberry — Thu, 01 Oct 2009 18:55:15 +0000

With 27 days to go to the Healthcare Service Excellence Conference, the block of specially-negotiated room rates for conference delegates has filled!

The good news is that the Sheraton Music City has agreed to extend the room block until Monday October 5, 2009.

Book now!

Dates: October 28-30, 2009

Location: Nashville, TN
Hotel: Sheraton Music City
Agenda/ Brochure
Website
Phone: 1-880-667-7325

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HCAHPS Value-Based Purchasing Boot Camp – featured session at the Healthcare Service Excellence Conference

goodberry — Thu, 01 Oct 2009 18:52:06 +0000

This one-day session is presented on day 1 of the Healthcare Service Excellence Conference (Oct 28), and is a one-of-a-kind learning experience for anyone who is interested in the competitive and financial health of your hospital.

Because ‘patient experience’ will shortly become a direct and quantifiable cost center with the HCAHPS-only risk for some hospitals estimated to range from $300,000 to substantially higher, this is an important session to attend!

“Top notch and practical.” Mary Hammons, CEO Delta Medical Center, Memphis, TN
“Excellent, very valuable.” Keith Butler, CEO Laughlin Memorial Hospital, Greenville, TN

Presented by Brian Lee, you’ll learn 22 practical, powerful skills, systems, and strategies to master HCAHPS, VBP, and maximize reimbursement, some of which are highlighted below:

Create a vision for excellence Master HCAHPS and Pay for Reporting Maximize reimbursement by mastering VBP
Reposition your ED as both your Marketing Agency and your front door Use the 60-day quick-start action plan
Create a customized blueprint for excellence “It was much better than I anticipated – lots of tools to affect positive change.” Sharon Queen, CNO, Walton Regional Medical Center, Monroe, GA
“Brian really puts it into perspective for systems that have gotten ‘stuck’!” Audrey Jeffords, Marketing and Planning Rep, Satilla Health Services

For more information about the HCAHPS Value-Based Purchasing Boot Camp, please click to download the brochure.
For more information about the Healthcare Service Excellence Conference, please download the conference brochure, or visit the conference site.
To register for the HCAHPS Value-Based Purchasing Boot Camp at the Healthcare Service Excellence Conference, please click here.

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An Attitude of Excellence: Featured Keynote

goodberry — Fri, 25 Sep 2009 21:05:09 +0000

This presentation by Willie Jolley CSP, CPAE focuses on 5 major areas: leadership development at every level of the team, change management, team building, customer service that creates a WOW!, and attitude enhancement that focuses on the fact that only those who drive change maximize their potential. There are consistent, specific strategies that always co-exist with ’5-star’ hospitals. These steps create an incredible program that mixes leadership, change management, teambuilding, and customer service – all into one program.

More info: http://www.healthcareserviceexcellence.com

Posted in Uncategorized Tagged: HCAHPS, Healthcare Service Excellence Conference, Value-Based Purchasing

The Leadership Factor in Value-Based Purchasing

goodberry — Thu, 18 Jun 2009 17:46:32 +0000

Team-based Strategies to Become the Hospital of Choice.

…and we’re off! I’m proud to announce the launch of the new conference web site, at http://www.HealthcareServiceExcellence.com .

The site presents information about conference registration, speakers, and presenters, CEU’s, and accommodation.

In the weeks ahead, I’ll be presenting profiles of individual presentations, and how they might affect your hospital’s outcomes.

Pat.

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Rave reviews from Last Year’s Healthcare Service Excellence Conference

goodberry — Thu, 21 May 2009 15:52:50 +0000

“Speakers were outstanding. Conference well-organized. Staff outstanding. Thank you for exceeding my expectations.”

“Quality and content of keynotes were exceptional.”

“Renewed ideas.”

“Every one of my staff all from different areas of health care, said it was the ‘best educational program they have ever attended.’ Certainly worth every penny.”

“Great energy, great program offerings, great networking opportunities.”

“Quality of keynote speakers was excellent. The experts were also very good, not a bad one in the bunch. Once of the most useful conferences I have attended.”

“It was fantastic.”

“This conference is the most innovative and inspirational every that I have ever had the pleasure to attend.

Posted in Uncategorized Tagged: hcahps conference, service excellence conference

What’s in store for you at the 10th Healthcare Service Excellence Conference

goodberry — Wed, 20 May 2009 15:20:11 +0000

The Healthcare Service Excellence Conference has become known as a vital, energetic gathering of professionals dedicated to improving the quality of patient care.

Now, with major healthcare reform about to transform the way that we conduct our businesses, our dedication to patient care is just the starting point. Not only do we need to be champions of our patients, we need to be champions of change. Because, by anticipating and embracing change, we can make our hospitals stronger – and better able to deliver excellent patient service in the years ahead.

So, we’re pleased to unveil a bold theme for this year’s conference: The Leadership Factor in Value-Based Purchasing: Team Based Strategies to Become the Hospital of Choice.

With the most dynamic roster of speakers and special presentations ever, the 10th Annual Service Excellence Conference is simply a must-attend for every hospital executive.

Schedule October 28-30 now!

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Save the Date: The 10th Annual Healthcare Service Excellence Conference is Coming!

goodberry — Tue, 19 May 2009 19:52:10 +0000

Save October 28-30 for the 10th Annual Healthcare Service Excellence Conference!

The theme of this year’s event is “The Leadership Factor”, and it’ll feature outstanding presenters to inspire you and your team to achieve great things with patient satisfaction.

Learn strategies to become a better leader. Learn to deliver stronger HCAHPS results. Connect with like-minded professionals from across the country.

We’ll be visiting Nashville again this year.

While we’re not quite ready with the details, they will be coming soon…if you’re interested, please register now for the Early Bird discount! http://www.customlearning.com/articleHCSECearlybird.html

Pat.

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